By creating an account or placing an order with Sengiga ("we", "us", "the service") you agree to these terms. Please read them together with our Privacy policy and Refund policy, which form part of this agreement.
1. About us
Sengiga is an independent reseller of mobile data bundles and airtime for MTN, Telecel and AirtelTigo lines in Ghana. We are not owned by, affiliated with, or endorsed by any network operator. Network names and logos belong to their respective owners and are used only to identify the products we sell.
2. Your account
- You must be at least 18 years old and able to hold a Mobile Money account to use the service.
- You must give accurate details when you register and keep your phone number up to date, because we may use it to contact you about orders.
- You are responsible for keeping your password secret and for everything done through your account. Tell us at once if you think someone else has used it.
- One person may hold one account. We may close duplicate accounts.
3. Placing orders
An order is placed when you choose a bundle or airtime amount, enter a recipient number, and complete payment (by wallet or Mobile Money). We accept the order when it moves to processing in your account. We may decline or cancel an order before delivery, for example if a bundle is no longer available or we suspect fraud; in that case you are refunded in full.
You are responsible for entering the correct recipient number and network. Bundles and airtime cannot be reversed or moved once delivered. See the Refund policy for what happens if a number is entered incorrectly.
4. Prices and payment
- All prices are shown in Ghana cedis (GH₵) and are the full amount you pay. Airtime is sold at a discount to face value; the discount shown at the time of purchase applies.
- Prices can change at any time, but the price shown when you place an order is the price you pay for that order.
- Payments are processed by our payment provider. Mobile Money operators may charge their own fees, which are outside our control.
- If a payment is reversed or disputed after an order has been delivered, we may recover the amount from your wallet balance or suspend your account until it is settled.
5. Wallet
- Your wallet is a prepaid balance held with us for buying bundles and airtime. It is not a bank account, does not earn interest, and is not covered by deposit protection.
- Top-ups are credited once the payment is confirmed. Minimum and maximum top-up amounts are shown on the top-up screen.
- Your balance does not expire. You can ask for a cash-out of a genuine balance under the Refund policy. Promotional credits cannot be cashed out.
- Every credit and debit is recorded in your wallet history. If you think an entry is wrong, contact support within 30 days.
6. Delivery
Wallet orders are sent for fulfilment immediately. Mobile Money orders are sent once the payment is confirmed. Most orders arrive within 1–5 minutes, but delivery depends on the network operator and can be delayed during outages or maintenance. Delivery times are estimates, not guarantees. Bundle validity (for example "30 days" or "no expiry") is set by the network and starts when the bundle lands on the recipient line.
7. Refunds
Refunds are governed by our Refund policy. In summary: orders we cannot deliver are refunded in full to your wallet; delivered orders cannot be refunded.
8. Acceptable use
You agree not to:
- use the service for any unlawful purpose or to send data or airtime to a line you are not entitled to top up;
- pay with a Mobile Money account, card or funds that are not yours or that you are not authorised to use;
- attempt to gain access to other accounts, our systems, or the systems of our suppliers;
- resell our services under your own brand without our written agreement;
- use bots, scripts or automated tools to place orders or scrape the site.
9. Service availability
We aim to keep the service available at all times but cannot promise uninterrupted access. We may pause the service for maintenance, and network operators may withdraw or change bundles without notice. We are not responsible for delays or failures caused by network operators, payment providers, or events outside our reasonable control.
10. Liability
Nothing in these terms limits liability that cannot be limited by Ghanaian law. Otherwise, our total liability to you for any claim arising from an order is limited to the amount you paid for that order. We are not liable for indirect losses such as lost business, lost data or lost opportunity, or for loss caused by a recipient number you entered incorrectly.
11. Suspension and closure
We may suspend or close your account if you break these terms, if we suspect fraud or misuse, or if required by law. Where possible we will tell you why. You can close your account at any time by contacting support. Any genuine wallet balance will be returned to you under the Refund policy, less any amounts you owe us.
12. Changes to these terms
We may update these terms from time to time. The date at the top shows the current version. If a change materially affects you we will give notice by email or on the site before it takes effect. Continuing to use the service after that date means you accept the new terms.
13. Governing law
These terms are governed by the laws of the Republic of Ghana. If a dispute cannot be resolved with our support team, it will be handled by the courts of Ghana.
14. Contact
Questions about these terms can be sent to support by phone at support or on WhatsApp.